Be Involved in Your Care

At the MUHC

Montreal Children’s Hospital

• We Should Talk Campaign
• What to Ask Your Doctor
• Make the Most of Your Doctor’s Appointment

Office of the Ombudsman — Complaints Commissioner

• Homepage
• Guide to MUHC’s Complaint Policy

Patient Education Office

• Patient Safety and Physical Restraint
• Right Patient, Right Care
• Working Together for Patient Safety: Tips for Patients and Families

Patient Partnership Program

• 514-934-1934, extension 71291
• contactpp@muhc.mcgill.ca

Patients’ Committee

• Homepage
• Patient Rights and Responsibilities
• Patient Rights and Responsibilities (brochure) Multilingual Document (English, French, Mohawk, Inuktitut, and Cree)

The Basics

Canadian Foundation for Healthcare Improvement

• Patient Engagement Resource Hub

Canadian Medical Protective Association

• The Engaged and Empowered Patient

Canadian Patient Safety Institute

• Patient Engagement Resources

Health Charities Coalition of Canada

• How-To Health Guide

HealthLink BC

• Wise Health Consumer

Merck Manual — Consumer Version (United States)

• Making the Most of Health Care
• Overview of Medical Decision Making

National Institute for Children’s Health Quality (United States)

• Powerful Partnerships: A Handbook for Families and Providers Working Together To Improve Care

Portail santé mieux-être

• The Health-Care System in Brief

University Health Network — Open Lab

• From Patients Who Know: A Hospital Handbook

University of Rochester Medical Center (United States)

• How To Be an Active Patient

Patient Safety

Alberta Health Services

• Safer Together

Canadian Patient Safety Institute

• SHIFT to Safety

Institute for Healthcare Improvement (United States)

• Ask Me 3: Good Questions for Your Good Health

Manitoba Institute for Patient Safety

• Learn to Be Safe (Video)
• Improving Patient Safety: Things to Do (Video)
• Advocate for Someone You Love (Video)
• Communicate: It’s Safe to Ask (Video)
• Medication Card: Know and Show (Video)

Safe Medication Use

• Medication Safety Tips

Rights and Recourses

Centre d’assistance et d’accompagnement aux plaintes de l’Île de Montréal

• User Rights

Collège des médecins du Québec

• How to File a Complaint

Éducaloi

• Starting Point for Legal Health Information

Ordre des infirmières et infirmiers du Québec

• Avant de porter plainte (“Before Filing a Complaint”) (page only available in French)

Ordre des pharmaciens du Québec

• Demande et processus d’enquête (“Request and Investigation Process”) (page only available in French – some forms available in English)

Ordre des psychologues du Québec

• Quand porter plainte? (“When to File a Complaint”) (page only available in French)
• Tout ce qu’il faut savoir sur le processus d’enquête (“What You Need to Know about the Investigation Process”) (page only available in French)
• Formulaire de demande d’enquête (“Investigation Request Form”) (page only available in French)

Patients Canada

• Quebec: Complaints and Compliments

Portail santé mieux-être

• The Health and Social Services Network Complaint Examination System

Regroupement provincial des comités des usagers

• User’s Rights

Le protecteur du citoyen

• Québec Ombudsman: Roles and Mandates
• Make a Complaint Online

Communicating

Agency for Healthcare Research and Quality (United States)

• Be the Expert on You: Note Sheet

Alberta Health Services — Patient and Family-Centred Care

• Sharing Your Health Care Story to Improve Quality

Canadian Patient Safety Institute

• Questions Are the Answer: Tips and Tools for Talking to Your Healthcare Team
• Ask the Right Questions about Your Medications
• Tips on Ways to Share Your Story
• Tips for Patient Engagement in Patient Safety and Quality Committees

HealthDirect (Australia)

• Questions to Ask Your Doctor

HealthLink BC

• Work Closely With Your Doctor: Learn All You Can From Your Doctor
• Making the Most of Your Appointment
• Working With More Than One Doctor

Heart and Stroke Foundation of Canada

• Being a Partner in Your Healthcare: Talking to Your Doctor

Informed Medical Decisions Foundation (United States)

• I Wish I Had Asked That

Institute for Patient- and Family-Centred Care (United States)

• Sharing Your Story: Tips for Patients and Families
• Tips for How to Be an Effective Patient or Family Advisor: A Beginning List

National Institute on Aging (United States)

• Why Being Able to Talk with Your Doctor Matters

Santé et services sociaux Québec

• I’m Taking Care of My Health: Good Communication Between You and Your Healthcare Professional

U.S. Department of Health and Human Services: Agency for Healthcare Research and Quality

• Question Builder: Be Prepared for Your Next Medical Appointment
• Questions To Ask Your Doctor

Decision-Making

Choosing Wisely Canada

• Homepage

HealthLink BC

• Informed Health Decisions
• Smart Decisions: Know Your Options

Mayo Clinic

• Mayo Clinic Shared Decision Making National Resource Center

Ottawa Hospital Research Institute

• Alphabetical List of Decision Aids by Health Topic

Patient.Info (United Kingdom)

• Decision Aids

U.S. Department of Health and Human Services: Agency for Healthcare Research and Quality

• Decision Aids
• Treatment Option Summaries from the Effective Health Care Program

Related Topics

• Diagnostic Tests and Procedures (General Information)
• Symptoms

You may also consult our resources in French or our list of general health sites.