Answers to Common Questions

FAQ image made of Scrabble pieces

Contents

Are the libraries open?
When will the libraries physically reopen?
Can we borrow physical books from the library?
Do you have e-books?
I borrowed books before the pandemic started. Can I return them?
How can I access journal articles?
Can I request books from other libraries (interlibrary loan)?
Do you offer online database or Endnote training sessions?
Who can help me with my literature search?
Do you have any resources on performing systematic reviews?
Can someone help with my systematic review?
What library patient education services are currently available?
How can I get EndNote?
I am having problems with EndNote. Where can I get help?
I have a question that has not been addressed here.

Are the libraries open?

The physical premises of the MUHC Libraries are not open at present, but we are still here to help.

We continue to offer services to MUHC personnel, residents and affiliates remotely, including research support, consultations, interlibrary loans and trainings. A remote health information research service is also available to patients and families.

Please consult our website or contact us via email at library.glen@muhc.mcgill.ca for service requests or questions.

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When will the libraries physically reopen?

We are currently evaluating the reopening of library spaces while ensuring adherence to public health requirements. Please stay tuned to our website for updates.

Can we borrow physical books from the library?

No. We cannot offer physical book loans for the time being.

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Do you have e-books?

Yes. You may access our e-book collection from any hospital computer or remotely via the library proxy.

Where to find the e-book collection link in the e-resources menu

I borrowed books before the pandemic started. Can I return them?

Yes. You may return your books safely in the book drop boxes located just outside the main library entrance at each hospital site.

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How can I access journal articles?

We have an extensive electronic journal collection that can be accessed from our website with an MUHC login.

If you are a McGill University resident, medical student or have a McGill University username and password, you can access McGill’s e-journal collection through their website.

If you want access to an article that is not available via our subscriptions, you may request an interlibrary loan for the article. For more information, please see our ILL policy.

Can I request books from other libraries (interlibrary loan)?

The libraries that we borrow books from are closed. As such, we are unable to provide physical book interlibrary loans at present.

However, it is possible to request a book chapter from partner libraries that have access to the electronic version of a title. To request a book chapter, please use the form on our website.

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Do you offer online database or Endnote training sessions?

Yes. We offer online one-on-one and small group training sessions on many databases (PubMed, Medline via Ovid, CINAHL, etc.) and on the bibliographic manager Endnote.

Please fill out this form to request a session.

Note: As a safety measure against the spread of COVID-19, in-person workshops are suspended until further notice.

Who can help me with my literature search?

MUHC librarians can help you develop your search strategy and perform literature searches on your topic. Visit our literature search service page for more information on our offerings.

For assistance or to request a search, please fill out this form.

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Do you have any resources on performing systematic reviews?

Our website contains a guide with resources on planning, executing and reporting a systematic review. Before starting the systematic review process, we strongly encourage you to review these resources.

Can someone help with my systematic review?

Yes. MUHC librarians can provide searching services and support for systematic reviews.

To request systematic review, support, please complete the MUHC Libraries’ Work Plan for a Systematic Review of the Literature and email it to library.glen@muhc.mcgill.ca.

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What library patient education services are currently available?

Our health information research service is available remotely to adult patients and families (via email only). Patients and families may contact the McConnell Patient Resource Centre with their questions at crp-prc@muhc.mcgill.ca.

We also offer support to MUHC staff seeking patient education materials (including environmental scans for existing patient education materials) as well as information and guidance regarding health literacy, using plain language and the development of patient education materials at the MUHC.

For assistance or questions, please contact crp-prc@muhc.mcgill.ca.

How can I get EndNote?

EndNote is a bibliographic manager used at McGill University. It can be freely downloaded for McGill staff and students, who can install EndNote at no cost on their personal computers.

For details on installing EndNote, consult the McGill Knowledge Base Endnote page.

If you do not have access to Endnote, you may consider using a free citation manager such as Zotero.

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I am having problems with EndNote. Where can I get help?

Visit our Endnote information page or view our short guide, Getting Started with Endnote, for answers to common questions about importing and exporting references, creating bibliographies and finding the full-text of articles in your Endnote library.

For other questions, please contact library.glen@muhc.mcgill.ca.

I have a question that has not been addressed here.

For any other questions, please do not hesitate to contact us at library.glen@muhc.mcgill.ca.

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Page Last Updated: September 21, 2020